RULES AND REGULATIONS

These Rules and Regulations (“Rules”) shall form part of all HEALTH SANCTUARY-HEALTH SCREENING PROGRAMME and GHHS HEALTH UNITED PLUS PROGRAMME AGREEMENTS (“Agreements”) entered into by Participants, EXCEPT for GHHS UNITED PLUS PROGRAMME AGREEMENTS entered into between Participants and COUNTRY HEIGHTS HEALTH TOURISM SDN BHD after 01/09/2017

By virtue of a letter dated 31st March 2017 and addressed to all Participants, the management and operating rights to the GHHS Programme have been transferred by GHPB to COUNTRY HEIGHTS HEALTH TOURISM SDN BHD (hereinafter referred to as “the Operator”). A copy of the said letter is attached hereto as Appendix A.

All capitalized terms used but not defined herein shall have the meaning ascribed to such terms as contained in the Agreements.

Membership is at all times subject to and conditional upon the Participant abiding by these Rules, which are incorporated by reference into the Agreements. The Rules may further be amended or altered from time to time at the Operator’s sole discretion. In the event of any inconsistency between the provisions of these Rules and the Agreements, the provisions of these Rules shall prevail to the extent of the inconsistency, except as otherwise provided in these Rules.

1. Using Programme Entitlements

All fees payable to the Operator must be up to date. The Participant is allowed to have the Participant’s first check-up and/or utilize other services upon payment of 50% of the Participation Fee.

1.1 Advanced Programme Entitlement

  • Advanced Programme Entitlement is a programme which entitles the Participant to request the Operator to bring forward the Participation Period/Eligible Period for use in a current year. Requests for the bringing forward of a Participation Period/Eligible Period to a current year must be given to the Operator in writing, and the Operator may exercise its sole and absolute discretion whether to allow the request.
  • For any bringing forward of the use of any entitlement/Participant Value, all fees due to the Operator in respect of current and following Participation Periods/Eligible Periods shall be fully paid upfront in the current Participation Period/Eligible Period. All monthly repayments for any loans granted by the Operator to the Participant to finance the Participation Fee for the Programme must also be fully settled in the current Participation Period/Eligible Period before any bringing forward of entitlement/Participant Value can be allowed.
  • The Advanced Programme Entitlement is subject to availability and priority will at all times be given to Participants utilizing their entitlement/Participant Value in their current Participation Period/Eligible Period.

1.2 Forfeiture of Entitlement / Participant Value

  • Any unutilised entitlement/Participant Value from the preceding Participation Period/Eligible Period shall not be carried forward to be utilised in the following Participation Period / Eligible Period. At the end of a Participation Period/Eligible Period, any unutilised entitlement / Participant Value remaining at the end of the Participation Period / Eligible Period shall be automatically forfeitedand no extension shall be entertained.

1.3 Guest Usage / Transfer of Entitlement / Participation Value

  • The Participant may assign his/her entitlement/Participant Value to family members, relatives or friends only with the prior written consent of the Operator, in which case the Participant will first need to forward the name and identity card number of the family member, relative or guest to the Member Services Department.

2. Check-up Request Procedures

The Operator may provide the Participant, subject always to availability,the season utilisation and the recommended Check-up Profile as follows:-

Note: A weekend is defined as Friday & Saturday.

Health United PLUS (HU) Membership – Participant Value may be redeemed, in accordance with the HU Service Menu, for one of the recommended Yearly Packages as follow:

I. Comprehensive Medical Profile with Endoscopy (CMP Premium) and 2Days 1Night at Palace of the Golden Horses

II. Comprehensive Medical Profile with Treadmill Stress Test (CMP Plus)

III. Comprehensive Medical Profile (CMP)

IV. Executive Medical Profile (EMP)

V. Complete Blood Test of Comprehensive Medical Profile (CMB)

2.1 Check-up Request

a) The Participant may schedule check-up appointments in the following manner :

i. Calling the Operator at 03-8941 5833

ii. Filling up the Reservation Reply Slip and faxing to the Operator at 03-8941 6163

iii. Filling up the Reservation Reply Slip and emailing to the Operator at [email protected]

iv. Text Messaging (SMS) / WhatsApp to the Operator at 019-6001426 or emailing to the Operator :

Step 1 – Key in full name followed by membership number

Step 2 – Key in preferred check-up date(s)

Step 3 – Key in checkup package request (e.g. CMP) & send message

v. Visit the website at www.ghhs.com.my and log in for online booking

b) The Participant shall schedule check-up appointments at least fourteen (14) working days prior to the Participant’s preferred check-up date.

c) To enable the Operator to serve the Participant in the best manner possible, the Participant shall provide the Participant’s check-up request to the Operator as early as possible. This is especially important during peak season, in which case the Participant shall provide alternative choices if the Participant’s preferred choice is not available.

d) The Participant shall contact the Operator’s Customer Services Executive for bookings / queries if the Participant does not hear from the Operator within three (3) working days from sending of the Participant’s request.

e) Confirmation of any appointment or any amendments are always subject to availability.

f) The Participant shall be given a Confirmation Slip / Letter when a reservation is confirmed.

g) An appointment reminder will be sent to the Participant two (2) days before the confirmed date through text message (SMS) / WhatsApp / call.

2.2 Cancellation of Check-up Request

a) Any cancellation or rescheduling of the Participant’s check-up appointment must be done at least seven (7) working days before the Participant’s confirmed appointment date.

b) Any check-up cancellation / amendment / rescheduling made in less than seven (7) working days away from confirmed appointment date will be forfeited and be considered utilised, save for the following special circumstances (with supporting document to be provided):

i. Occurrence of death in the family (e.g. death certificate)

ii. Hospitalisation of the Participant or the person who will be utilising the services (e.g. hospitalisation letter)

iii. Major accident (e.g. police report)

iv. Government related event / engagement / emergency (e.g. official letter / report)

2.3 Participant DOs and DON’Ts Before Check-up

1. Attend the appointment on time; check-up registration counter will be open at 7:30am and close at 9:00am.

2. Fast for at least 8 hours prior to the check-up. Drinking plain water is allowed.

3. DO NOT consume alcohol for 48 hours before check-up and to avoid staying up late.

4. Bring along previous X-ray images, medical report and current medications (if any).

5. Inform the Operator if the Participant is on any medication. The Participant may continue regular medication such as medication for hypertension, fits, heart problems and asthma (to bring along inhaler) on the day of the check-up.

6. DO NOT take diabetic medicine on the morning of the check-up, but bring along any medicine that may be taken after all the fasting procedures is completed.

7. DO NOT wear contact lenses only spectacles allowed.

8. DO NOT wear jewellery as it may be inconvenient during X-ray procedures and other tests.

9. For safety reasons, DO NOT bring valuable items and young children to the check-up.

10. Reminder for female Participants :

i) For best results, to schedule any Pap smear test between 10 to 20 days after the first day of the last menstrual period.

ii) For two days before the Pap smear test:

a. Avoid sexual intercourse.

b. DO NOT douche or avoid using any vaginal medications (except as directed by the Participant’s doctor), and to not use vaginal contraceptives.

iii) For Mammograms, avoid using deodorant or body talcum around the chest area.

iv) Reschedule the appointment if the Participant is pregnant, possibly pregnant or is having menses.

2.4 Preventive Clinic

The Operator focuses on achieving the best state of “Health” through the method of “Preventive, Early Detection and Maintenance”. List of Preventive Clinic services are as follows:

i) Gastroscopy and Colonoscopy

ii) Treadmill Stress ECG

iii) Genetic Screening

iv) Food Intolerance Screening

v) Allergy Screening

vi) Age Management Profile

Health United PLUS (HU) Membership – The Participant is entitled to redeem by using Participant Value, in accordance with HU Service Menu, for Participant Value deduction.

3. Holiday Accommodations and Request Procedures

The Operator will provide the Participant, the Right-to-use and occupy, subject to availability, the Hotel/ Resort Accommodation Units of the entitlement/Participant Value as per the table below:

I. Hotel Rooms Entitlement based on Season Utilisation:

Note: A weekend is defined as Friday & Saturday.

Health United PLUS (HU) Membership – Participant Value may be redeemed, in accordance with the HU Service Menu, for one of the recommended Yearly Packages as follow:

I. Comprehensive Medical Profile with Endoscopy (CMP Premium) and 2Days 1Night at Palace of the Golden Horses

II. Comprehensive Medical Profile with Treadmill Stress Test (CMP Plus)

III. Comprehensive Medical Profile (CMP)

IV. Executive Medical Profile (EMP)

V. Complete Blood Test of Comprehensive Medical Profile (CMB)

2.1 Check-up Request

a) The Participant may schedule check-up appointments in the following manner :

i. Calling the Operator at 03-8941 5833

ii. Filling up the Reservation Reply Slip and faxing to the Operator at 03-8941 6163

iii. Filling up the Reservation Reply Slip and emailing to the Operator at [email protected]

iv. Text Messaging (SMS) / WhatsApp to the Operator at 019-6001426 or emailing to the Operator :

Step 1 – Key in full name followed by membership number

Step 2 – Key in preferred check-up date(s)

Step 3 – Key in checkup package request (e.g. CMP) & send message

v. Visit the website at www.ghhs.com.my and log in for online booking

b) The Participant shall schedule check-up appointments at least fourteen (14) working days prior to the Participant’s preferred check-up date.

c) To enable the Operator to serve the Participant in the best manner possible, the Participant shall provide the Participant’s check-up request to the Operator as early as possible. This is especially important during peak season, in which case the Participant shall provide alternative choices if the Participant’s preferred choice is not available.

d) The Participant shall contact the Operator’s Customer Services Executive for bookings / queries if the Participant does not hear from the Operator within three (3) working days from sending of the Participant’s request.

e) Confirmation of any appointment or any amendments are always subject to availability.

f) The Participant shall be given a Confirmation Slip / Letter when a reservation is confirmed.

g) An appointment reminder will be sent to the Participant two (2) days before the confirmed date through text message (SMS) / WhatsApp / call.

2.2 Cancellation of Check-up Request

a) Any cancellation or rescheduling of the Participant’s check-up appointment must be done at least seven (7) working days before the Participant’s confirmed appointment date.

b) Any check-up cancellation / amendment / rescheduling made in less than seven (7) working days away from confirmed appointment date will be forfeited and be considered utilised, save for the following special circumstances (with supporting document to be provided):

i. Occurrence of death in the family (e.g. death certificate)

ii. Hospitalisation of the Participant or the person who will be utilising the services (e.g. hospitalisation letter)

iii. Major accident (e.g. police report)

iv. Government related event / engagement / emergency (e.g. official letter / report)

2.3 Participant DOs and DON’Ts Before Check-up

1. Attend the appointment on time; check-up registration counter will be open at 7:30am and close at 9:00am.

2. Fast for at least 8 hours prior to the check-up. Drinking plain water is allowed.

3. DO NOT consume alcohol for 48 hours before check-up and to avoid staying up late.

4. Bring along previous X-ray images, medical report and current medications (if any).

5. Inform the Operator if the Participant is on any medication. The Participant may continue regular medication such as medication for hypertension, fits, heart problems and asthma (to bring along inhaler) on the day of the check-up.

6. DO NOT take diabetic medicine on the morning of the check-up, but bring along any medicine that may be taken after all the fasting procedures is completed.

7. DO NOT wear contact lenses only spectacles allowed.

8. DO NOT wear jewellery as it may be inconvenient during X-ray procedures and other tests.

9. For safety reasons, DO NOT bring valuable items and young children to the check-up.

10. Reminder for female Participants :

i) For best results, to schedule any Pap smear test between 10 to 20 days after the first day of the last menstrual period.

ii) For two days before the Pap smear test:

a. Avoid sexual intercourse.

b. DO NOT douche or avoid using any vaginal medications (except as directed by the Participant’s doctor), and to not use vaginal contraceptives.

iii) For Mammograms, avoid using deodorant or body talcum around the chest area.

iv) Reschedule the appointment if the Participant is pregnant, possibly pregnant or is having menses.

2.4 Preventive Clinic

The Operator focuses on achieving the best state of “Health” through the method of “Preventive, Early Detection and Maintenance”. List of Preventive Clinic services are as follows:

i) Gastroscopy and Colonoscopy

ii) Treadmill Stress ECG

iii) Genetic Screening

iv) Food Intolerance Screening

v) Allergy Screening

vi) Age Management Profile

Health United PLUS (HU) Membership – The Participant is entitled to redeem by using Participant Value, in accordance with HU Service Menu, for Participant Value deduction.

3. Holiday Accommodations and Request Procedures

The Operator will provide the Participant, the Right-to-use and occupy, subject to availability, the Hotel/ Resort Accommodation Units of the entitlement/Participant Value as per the table below:

I. Hotel Rooms Entitlement based on Season Utilisation:

Note: A weekend is defined as Friday night, Saturday night and eve of public holidays

II. Choicecs of Listed Hotels / Resort Accommodation:

Note: A weekend is defined as Friday night, Saturday night and eve of public holidays.

The Operator reserves the sole and absolute right to substitute the stipulated hotel/resort with another of similar location of comparable quality in the event that such accommodations is not or no longer available for members’ holiday entitlement usage.

3.1 Holiday Request with the Operator

a) The Participant may submit Holiday Request Forms as early as six (6) months in advance of the Participant’s desired travel dates provided the Participant shall first have sufficient entitlement and the Participant’s payments are up to date.

b) Holiday Request Forms must be filled and forwarded to the Member Services Department. The Participant shall ensure that his membership number is indicated and all such forms shall be duly signed by the Participant. The Participant shall complete the Holiday Request Form and forward to the Operator as soon as possible to enable the Operator to process the Participant‘s request immediately. The Participant’s reservation request will only be processed if it is submitted in writing (form submission / email / facsimile / text message (SMS) / WhatsApp / website online booking).

c) All reservations must be made with the Member Services Department not less than fourteen (14) days before the check in date.

d) The Participant will be given a Confirmation Slip / Letter when the reservation is confirmed.

e) The Participant’s Confirmation Slip / Letter together with the Participant’s Membership Card is to be produced when checking in at any of the hotels/resorts.

f) Confirmation of reservation is subject to availability.

g) Allocation of requested unit during check-in is solely at the discretion of the hotels/resorts.

3.2 Cancellation of Holiday Request with the Operator

a) If the Participant wishes to cancel a confirmed holiday accommodation, the Participant shall submit in writing notification of the cancellation not later than fourteen (14) days prior to the commencement of the vacation date to the Member Services Department.

b) If the notice period is not complied with, the Participant will lose his/her entitlement/Participant Value equivalent to the number of days confirmed and may result in the forfeiture of the Participant’s entitlement/Participant Value.

3.3 Expenses Incurred at the Resort(s)/Hotel(s)

a) The Participant shall settle all expenses incurred during the Participant’s stay at a resort at the time of check-out from the resort /hotel Accommodation Unit.

b) A Security Payment will be required from the Participant. This payment (to set-off against any damages and expenses that the Participant and/or the Participant’s guests may incur at the resort) shall be refundable to the Participant less any charges incurred as mentioned above, if any.

4. Chinese Medical & TCM Wellness Services Request Procedures

The Operator currently owns and operates the Chinese medical & TCM Wellness centre, which is aimed at providing Traditional Chinese Medicine and complementary preventive and precautionary healthcare to the Participant.

4.1 Chinese Medical & TCM Wellness Services

a) The Participant may schedule check-up appointments in the following manner :

i. Calling the Operator at 03-8941 5833

ii. Email the Operator at [email protected]

iii. Text Messaging (SMS) / WhatsApp to the Operator at 019-6001426 or emailing to the Operator :

Step 1 – Key in full name followed by membership number

Step 2 – Key in preferred appointment date(s) & time

Step 3 – Key in treatment package request (e.g. Stress & Mental Therapy, Neck & Shoulder Pain) & send message

iv. Visit the website at www.ghhs.com.my and log in for online booking

b) The Participant shall schedule service appointments at least seven (7) working days prior to the Participant’s preferred check-up date.

c) To enable the Operator to serve the Participant in the best manner possible, the Participant shall provide his/her appointment request to the Operator as early as possible. This is especially important during peak season, in which case the Participant shall provide alternative choices if the Participant‘s preferred choice is not available for any reason whatsoever.

d) The Participant may contact the Operator’s Customer Services Executive for bookings / enquiries if the Participant does not hear from the Operator within two (2) working days from the sending of request.

e) Confirmation of any appointment or any amendments are always subject to availability.

f) The Participant will be given a Confirmation Slip / Letter when reservations are confirmed.

g) An appointment reminder will be sent to the Participant two (2) days before the confirmed date through text message (SMS) / WhatsApp / call.

4.2 Cancellation of Chinese Medical & TCM Wellness Services

a) Any cancellation or rescheduling of Chinese Medical & TCM Wellness appointments must be done at least two (2) working days before the confirmed appointment date.

b) Any check-up cancellation /amendment /rescheduling made less than two (2) working days before a confirmed appointment date will be forfeited and consider used, save for cases where the following special circumstances have occurred (with supporting document to be provided by the Participant):

      • Death in the family (e.g. death certificate)
      • Hospitalisation of Participant or the person who will be utilising the services (e.g. hospitalisation letter)
      • Major accident (e.g. police report)
      • Government related event / engagement / emergency (e.g. official letter /report)

4.3 Participant DOs and DON’Ts Reminder Before a Chinese Medical & TCM Wellness Appointment

a) DO NOT to skip any meals.

b) Take a meal one (1) hour before any Chinese Medical & TCM Wellness service.

c) DO NOT take any alcohol drinks for 24 hours before any service procedures and avoid staying up late.

d) DO NOT perform any exercise activities three (3) hours before the Chinese Medical & TCM Wellness procedures.

e) Inform the Operator of any sickness or fever before any service procedures.

f) Re-schedule the appointment if pregnant, possibly pregnant or having menses.

5. Health Qigong Training

Qi Gong has drawn a growing recognition and popularity in wellness, which integrates the physical, breath and mind. With regular practice, it can improve physical fitness and mental health, delay intelligence decline, enhance physiological function, and promotes the function of internal organs, thus enhancing general health:

    • Complimentary session for Participants (Health Screening and TCM)
    • Non-Participant: RM30 per session, RM300 for 10 sessions
    • Training session:Daily session (8.00am – 9.00am)
    • Venue: East Garden Lawn @ Palace of the Golden Horses

For enquiry, please contact the Operator at 03-8943 2828 or email to [email protected]

6. Fees Payable To The Operator

The various fees payable to the Operator are as follow:-

6.1 Rejoining Fee

  • Each Participant shall pay to the Operator Rejoining fees in the sum set out in paragraph 11 of Schedule A of the Agreement to exercise his/her first Rejoining Privilege.
  • The Operator shall be entitled to the Rejoining Fee for any subsequent Participation Period/Eligible Period subject to a reasonable increase of the Rejoining fee.

6.2 Peak and Super Peak Seasonal Surcharge

  • A Surcharge at RM50.00 will be imposed during medical check-up falls on peak and super peak season for all the Transferee / Guest.

6.3 Entitlement Extension Fee

  • All the unused entitlement/Participant Value will be forfeited once the duration of membership expires and write-ins for an extension is always subject to the Operator’s approval at their sole and absolute discretion. An Entitlement Extension Fee of RM106.00 (inclusive of 6% GST) will be imposed if approval is granted by the Operator.

6.4 File Opening Charge

  • Entitlement/Participant Value is transferable to a transferee subject to the written approval of the Operator with a file opening charge of RM50.00 payable for the first visit to Health Screening centre or Traditional Chinese Medical (TCM) centre as the case may be.