2. Customer Service Executive
Responsibilities:
- Maintaining and constantly improving service index.
- Ensuring work are executed according to procedures and policies.
- Liaise and attend to members and customers needs.
- Prepare relevant daily reports and documents for departmental head.
- To ensure “Quality & Efficient Service” provided to all members and guests at all times.
- Ensure “Total Customer Satisfaction” at all times.
- To perform any other related duties according to the operational needs from time to time
Requirements:
- Candidate must possess at least a Diploma or Advanced/Higher/Graduate Diploma Mass Communications, Hospitality/Tourism/Hotel Management or equivalent.
- At least 1 year(s) of working experience in the related field is required for this position.
- Preferably Junior Executives specializing in Customer Service or equivalent.
- Have strong desire to constantly improve and achieve results.
- Self motivated individual with high degree of team spirit.
- Good communication skills and computer literate.
- Able to work in a challenging and vibrant environment.
- Good spoken English and Bahasa Malaysia. Preferably able to speak in Mandarin & one local Chinese dialect.
- Possessed good complaint handling skill.
- Applicants must be willing to work in Seri Kembangan and Mont Kiara.
- Applicants should be Malaysian citizens or hold relevant residence status.
- Pleasant disposition, honest, responsible and diligent in carrying out duties.
- 5 Full-Time positions available.
“ Interested candidate, please write to:
Deputy General Manager, Golden Horses Health Sanctuary,
Palace of the Golden Horses,
Level Ground floor, East Wing,
Palace of the Golden Horses,
The Mines Resort City, Jalan Kuda Emas,
43300 Sri Kembangan, Selangor DE
or email to : jobs@ghhs.com.my
